Our Returns & Refund Policy

Overview


If you would like to return your order for whatever reason. We offer returns within 30 days of receiving your order. You can return your product for replacement or a refund to the original payment method.

Returned items must be returned in original packaging with no visible signs of wear or use.


Reasons You Can Return Your Purchase
 

Important Note: Please follow the PROCEDURE FOR RETURNS as seen below. Do not send your product(s) back to the manufacturer. 

 

  •  Change of mind

If you’re unhappy with your purchase, please let us know within 30 days of receiving your order. Returned items must be returned in original packaging with no visible signs of wear or use. This means all seals are intact, tags are still connected, packaging is unopened, and the item is unused.
Missing orders.
If your order has been dispatched and hasn’t arrived within the expected period, you can check the location of your order through the tracking link in your dispatch confirmation email. If you have any issues, contact us on our contact form.

 

  • Incomplete/missing items
    If your delivery was incorrect use our contact form.

  • Damaged items
    We always package our items to avoid damage during transit. However, if you take delivery of an order that has been damaged in transit, please inform us within 2 days (use our contact form). You can then return the item(s) to us within 30 days of receipt. 

 

  • Faulty/warranty items

In the unlikely event your item is faulty, it can be returned to us within 6 months following receipt,unless stated otherwise in the warranty. Just keep hold of all of the original packaging and warranty information that accompanies your item. Use our contact form

Who Covers Return Delivery Costs? 
 

  • Change of mind ->You

  • Incorrect/missing items -> Beta Marketing

  • Received physically damaged -> Beta Marketing

  • Faulty/Warranty -> Beta Marketing

 

Procedure for Returns (Please use our contact form below)

 

If you are approved for a return, please follow these steps:

 

  1. Package the product(s) in the boxing they were supplied with

  2. Enclose original purchase receipt and any other documentation supplied

  3. Contact us to arrange for collection by our couriers

  4. Once we have received the returned product(s), the product(s) will undergo an assessment following which, you will be notified of the outcome.

  5. Should you be eligible for a replacement product(s), please note that depending on where you live, the time it may take for your replacement product(s) to reach you, may vary.